Why are the fonts on my website smaller when the WP ADA Compliance Plugin is installed?

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The WP ADA Compliance Plugin is designed to automatically convert absolute font sizes such as pixels or points to ems or percentages which scale better in older browsers. At one time this was an important accessibility issue but since modern browsers allow absolute font sizes to be scaled this no longer a problem as long as website text may be zoomed to 200% without loss of functionality. To disable this feature: From the dashboard menu, choose Web Accessibility > Settings Click on the Content Filters tab Look for and disable the option “Convert absolute font sizes found in content to relative units (% or em)” Once deativated, using your browser, verify that text can be scaled up to 200% without loss of content or functionality.  

Correcting issues with report screen not loading.

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If your report screen will no longer display. Try removing and reinstalling the plugin: Go to Web Accessibility > Settings. Choose the Miscellaneous tab. Scroll to the bottom and choose “Remove settings when the plugin is deleted”. Go to the plugins page and choose “Deactivate” next to WP ADA Compliance Check and then choose “Delete” Refer to the plugin installation steps to complete re-installation of the plugin.

How do I troubleshoot problems with Content Filters on my website?

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The WP ADA Compliance plugin has a variety of content filters designed to correct issues on your website. Rather than changing the database content, the content is filtered as it is displayed. This does not normally result in any detectable changes to the website content. If changes do occur here is how to identify and disable the filter that is causing the issue: Go to the Web Accessibility > Settings page. Click on the “Content Filters” tab. Disable the first option listed “Use this option to enable or disable filtering of website content. Additional settings in this section provide fine control over what issues are being filtered on your website.”. Verify that the problem has been resolved, if the problem has been resolved then the WP ADA Compliance plugin is causing the issue and you should continue to the next step. Re-enable the setting disabled above. Work your way down the page disabling each option and checking the website until you identify the setting that is causing the issue. Once the issue has been resolved, you may want to report the issue for correction.

Why are issues in tables created with Ninja Tables not identified?

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The Ninja Tables plugin appears to use client side programming to prepare and display its tables. Client side activities take place in the browser after the page has loaded. The WP ADA Compliance Plugin scans and filters content on the server side before a page loads therefore issues in Ninja Tables can not be identified or filtered.

Troubleshooting issues with slow and long scans on large website?

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Large Websites and Slow Scans Pages with a large number of links will scan slowly, especially when link scanning is enabled. To identify and exclude a problem areas on your website from being scanned: From the Web Accessibility Settings page, click on the “Scan and Notification” tab. Change the number of items to scan each cycle to 1 (3rd option on the tab) and then restart the scan. The url of the link being scanned will now be visible in the scan notice box. To remove a slow page from all future scans, click on the ignore button next to the url or add an exclusion for the slow page or portions of your website under the “Content to Monitor” tab of the Web Accessibility Settings page.  Note: clicking on the ignore option will immediately stop the scan and redirect you to the link inventory. 

How do I troubleshoot 500 and 504 Server Errors During Deep Scans?

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The WP ADA Compliance plugin inspects every link and file on the installed website. This process takes time and can use a lot of server resources. While the plugin is designed to mitigate common issues such as PHP settings that limit execution time and memory usage sometimes this may not be enough. If you notice 504 or 500 server errors in your log files or on the error screen we suggest the following: 504 Errors 504 errors normally occur while scanning pages with a large number of links. If you see 504 server errors, increase the PHP max_execution_time to at least 300 and memory_limit to 256MB or 700MB for PDF scans. It may be necessary to increase the max_execution_time and memory_limit even further if 504 errors persist. 500 Errors The deep scan process can us a lot of server resources when conducted from the report screen and on many budget friendly hosting packages server resources are severely throttled. If this occurs you will see 500 server errors displayed in your browser.    To verify that this has occurred, check your host’s resource usage statistics or contact your host to see if your account was limited during the affected time period. If available, access cPanel and under Metrics go to CPU and Concurrent Connection usage. This will show any recent faults. You may also be able to watch the CPU usage as you are scanning on the right side of the cPanel screen, under “Statistics”.  In order to successfully run a scan Read More »

How do I troubleshoot theme and plugin conflicts?

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Often problems that occur come from conflicts with other Themes or Plugins. Use these steps to determine if this is the case. First please check to make sure you have the latest versions of: WordPress WP ADA Compliance Check Go to your WordPress Dashboard, then to Plugins > Installed Plugins. Disable all plugins except for the WP ADA Compliance Check. Check if the issue still exists. If the issue is resolved, then there is a plugin conflict. If you have identified a plugin conflict, please let us know which plugin is causing the conflict and what the error is. Unfortunately there is usually no quick fix for plugin conflicts, however we try to iron out these conflicts in future releases if possible. If the problem persists, go to your WordPress Dashboard, then to Appearance > Themes, and activate the Twenty Twelve, Twenty Thirteen, or Twenty Fourteen theme. Check to see if you are still experiencing the same issues. If you have identified a theme conflict, please let us know which theme is causing the conflict and what the error is.

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